1. Returns
We accept returns within 14 days of delivery, in accordance with UK consumer protection laws.
To be eligible for a return:
- the item must be unused
- in its original condition
- in the original packaging
You must contact us before returning any item.
2. How to Request a Return
To request a return, please contact us with the contact form.
Please include:
- your order number
- a description of the issue
- photos (if applicable)
We will provide you with return instructions.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- the item is defective
- the item was incorrect
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
4. Refunds
Once your return is received and inspected:
- we will notify you of approval or rejection
- approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method.
5. Non-Returnable Items
The following items cannot be returned:
- used items
- items not in original condition
- items damaged by misuse
- personalised or custom products
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- contact us within 48 hours of delivery
- provide clear photos
We will offer:
- a replacement
- or a refund
7. Order Cancellation
Orders can be cancelled within 6 hours of purchase.
After this period, orders may already be processed and cannot be cancelled.
8. Delivery Issues
We are not responsible for:
- delays caused by carriers
- customs delays
- incorrect address provided by the customer
If your order is lost in transit, please contact us and we will assist you.
9. Late or Missing Refunds
If you have not received your refund:
- check your bank account
- contact us
10. Contact
If you have any questions regarding returns or refunds:
📧 contact@dog-sling.co.uk